A backup diagnosis starts with questions about timing and triggers, then moves to a camera check of the main line. The camera shows whether a blockage, a belly, roots, or scale is present, and a valve check shows whether a backwater valve exists and seals. Together, those two checks separate a house line problem from a surge problem in most cases.
If the camera shows a blockage, the next step is a sewer line cleaning to clear it, followed by a second camera look to see what caused it. If the camera shows a clear line and the backup followed rain, the conversation turns to surge protection. Either way, the answer rests on what was seen, not on a guess about which direction the water came from.
If your basement drain has backed up more than once, call us at (207) 819-0831 or use our contact page. We serve homes across Maine from 400 Congress St, Portland, ME 04101, and a camera check will tell you which direction your trouble is coming from.